At Altivira, shipping costs are calculated based on the size, weight and destination of the items in your order.

Because our products vary significantly in size and weight, we do not use one flat shipping rate for all orders. The available shipping options and exact cost will be calculated automatically during checkout before payment is completed.

United Kingdom

We offer UK-wide delivery.

Orders over £20 qualify for free standard UK delivery.

For orders under £20, the shipping cost is calculated at checkout based on the size and weight of the order.

Where available, customers may choose to upgrade from standard delivery to a faster or tracked delivery service at checkout for an additional charge.

European Union

We ship to all 27 EU member countries.

Two delivery options are normally available:

• Standard Delivery

• Tracked Delivery

The exact shipping cost is calculated during checkout based on the destination, size and weight of the order.

Delivery times may vary depending on the destination country and the shipping service selected.

Customers are responsible for any local import taxes, duties or charges that may apply, unless otherwise stated during checkout.

Rest of the World

We also ship to many destinations outside the United Kingdom and European Union.

Two delivery options are normally available:

• Standard Delivery

• Tracked Delivery

Shipping costs are calculated automatically at checkout based on the destination, size and weight of the order.

International delivery times vary by country and shipping service.

Customers are responsible for any customs duties, import taxes or other local charges that may be applied by their destination country.

Dispatch Times

Orders are normally dispatched within 1–2 working days after payment has been received.

During particularly busy periods, weekends or public holidays, dispatch may occasionally take slightly longer.

If an order contains multiple products, items may occasionally be shipped separately depending on their size, weight or availability.

Delivery Times

Estimated delivery times are shown during checkout where available.

Please note that delivery estimates are not guaranteed and may occasionally be affected by customs processing, carrier delays, public holidays, severe weather or other circumstances outside our control.

Tracking

If a tracked delivery option is selected, tracking information will be provided once the order has been dispatched.

Standard delivery services may not include tracking.

Shipping Address

Please ensure that the delivery address entered during checkout is complete and correct.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Questions About Delivery

If you have any questions about shipping, delivery options or an existing order, please contact us using the customer support details shown on our website.